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Bank streamlines internal recruitment process

National Australia Bank (NAB) has strengthened its long-standing agreement with Disability Works Australia (DWA) by streamlining the process for people with a disability to access vacancies.

In addition to renewing its agreement with DWA, the bank has altered internal processes, which should increase job opportunities for those with disabilities.

Danielle Mercier is the latest person to benefit from the partnership by winning a position among a small team of seven at NAB's Lane Cove branch in New South Wales .

A DWA project officer identified Danielle, who has rheumatoid arthritis, as being suitable for a role as a customer service officer after discovering she had plenty of cash handling and customer service experience, and had worked in a bank in the past.

Danielle was put forward for the role by CRS Australia before being interviewed and pre-screened by DWA.

She then passed NAB's internal recruitment process and started work in February at Lane Cove where she has become a familiar face to regular customers at the branch.

The only modification to the workspace that was necessary to accommodate Danielle's disability has been the provision of a chair to relieve pain in her feet and ankles.

NAB Lane Cove customer service manager Jaycee Stark said Danielle could ask for help if she needed to. “She has been doing a great job and getting along with everyone in the branch really well,” Jaycee said.

Danielle works four days a week, with a break mid-week to rest and spend time with her children. She said after six weeks on the job she was still learning the ropes.

“I think it's great that NAB is giving people with disabilities a go – customers are from all walks of life so staff should be as well,” Danielle said.

 

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